Claims & Dispute Management
Manage potential claims, entitlement, causation, quantum, evidence, negotiation and dispute escalation from event to resolution.
- Claims and disputes
The operational need
This application connects events, potential claims, entitlement, causation, quantum, evidence, correspondence, negotiation and escalation so that a claim can be traced and defended from the triggering event through to resolution.
The application provides a developed operational starting point rather than a universal procedure. It demonstrates the core structure and workflow while leaving room for organisation-specific validation.
Typical tailoring
Organisation terminology, claim and dispute types, entitlement and quantum models, workflow states, approval and delegation rules, deadline and escalation rules, reporting, evidence requirements, integrations and existing data.
System boundaries
Where specialist systems already perform document management, scheduling, financial or analytical functions, they can remain in place. DSLCore is intended to hold the governed operational layer around them: workflow, decisions, approvals, actions, evidence and reporting.
This is a working demonstration. An implementation would be tailored and validated against your organisation's terminology, controls and systems.